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Policy

Conditions of Use

Orders

   1. We reserve the right to cancel the contract between us if:

- we have insufficient stock to deliver the goods you have ordered;
- we do not deliver to your area; or
- one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

   2. If we do cancel your order we will notify you and we will refund your account any sum deducted by us as soon as possible but in any event within 30 days of the Order Date. We will not be obliged to offer any additional compensation for disappointment suffered.

Sales Tax: All shipments within California will be charged California State tax.

Shipping

For your protection, we only ship to a confirmed address. This means that the shipping and the billing address must be the same. If you would like to ship to an address other than your billing address please contact your bank to add that location.

We can ship to virtually any confirmed address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping cost for you based on the shipping address and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

We ship most items within 24 hours of purchase. Items that are out of stock, on backorder, or special ordered items may take longer to leave our warehouse. Please Contact Us for an estimated shipping date.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Price Guarantee

If appicable, you agree to our price guarantee criteria.

Returns Policy

You may return most new, unopened items within 14 days of delivery for a refund. (see below for complete policy, fees may apply).

Please review the below policy and attach the RMA identification label to the box(es)
you are returning. If you are returning more than one box, please make copies of the label and attach one to each box.

DOA Return Policy

1. Customers requesting a DOA Return must complete the Returns Form. This form can be completed and submitted
electronically via the Web site.
2. Customers have 30 days from the date of Baytech Networks invoice to request a DOA return for items that are returnable to Baytech Networks
under the Manufacturer’s DOA Policy. All DOA products returned must be re-packed in the original package with all
manuals, cables, and accessories as received by the customer.
3. Baytech Networks will not issue an RMA number without the completion and submission of the Returns Form.
4. The submission of a Baytech Networks Returns Form does not constitute or authorize the return of product to Baytech Networks. An RMA Number,
RMA Identification Label and RMA Packing List must be issued.
5. Please refer to the Manufacturer’s DOA Policy, available on the Baytech Networks Web site, to make sure that the item(s) for which you
are requesting a return are acceptable. If an item is not returnable to Baytech Networks, an RMA number will not be issued.
6. Configured, Baytech Networks-staged, special order, software and software license keys are not returnable to Baytech Networks as DOA or
Non-DOA product.
7. Baytech Networks Customer Service will issue an RMA Identification Label and RMA Return Packing List with RMA Return Guidelines
for all acceptable DOA returns within two (2) to three (3) business days after transmission of the Baytech Networks Returns Form.
8. Should the request for RMA not be granted by Baytech Networks, notification as to the reason for rejection will be e-mailed or faxed
to the customer.
9. The authorization is valid for 14 calendar days from the Returns Material Authorization (RMA) issuance to receipt the item
in the Baytech Networks logistics center.
10. If product is received without a Baytech Networks RMA Identification Label and Packing List, or the said return is received outside the
valid 14 calendar-day time limit, the item(s) will be returned to the you and a refund will not be processed.
11. Customers with credit terms that request an advance replacement for the DOA item will be invoiced for said replacement
product. DOA advance replacements will be shipped freight free via ground service. Credit will be applied to your Baytech Networks
account when the DOA product is accepted, verified and approved by Baytech Networks.
12. Customers with C.O.D. or Credit Card account status that request an advance replacement will be invoiced and charged for
the replacement item. The advance replacement item will be shipped freight-free. Credit will be applied to your Baytech Networks
account when the DOA product is accepted, verified and approved by Baytech Networks. Customers with C.O.D. status can request a
refund from department. For Credit Card customers, a credit will be applied to the credit card account charged for the
initial invoice.
13. Product being returned to Baytech Networks as DOA will be subject to testing. If product returned is tested and not found DOA, the
product will be returned to the customer. The customer will be charged freight and insurance on the return.

Non-DOA Return Policy

1. Non-DOA Product must be un-opened. If a manufacturer/vendor seal is located on the item, it must not be broken. The
Product box must be clean and undamaged, with no usage marks of any kind. Product must be Factory Sealed in fully
resalable condition. Product must be free of any external markings, stickers, etc.
2. Non-DOA Product that does not contain a manufacturer/vendor seal must contain the original packaging, both inside and
outside. All Non-DOA products without a seal will be opened and inspected by a Baytech Networks RMA Technician. Product must be
complete with all manuals, cables, warranty cards, static bags, etc., just as it was originally received by the customer.
3. Non-DOA Items(s) will be returned to the customer with return shipping and insurance paid by the customer if not in resalable
condition.
4. Customers have 14 days from the date of Baytech Networks invoice to request a Non-DOA return.
5. All Non-DOA returns will be assessed a restocking fee of 5 percent or $50.00, whichever is greater.
6. Configured, Baytech Networks-staged, special order, software and software license keys are not returnable to Baytech Networks as DOA or Non-DOA
product.
7. Baytech Networks will not issue an RMA number without the completion and submission of the Baytech Networks Returns Form.
8. The submission of a Baytech Networks Returns Form does not constitute or authorize the return of product to Baytech Networks. An RMA Number,
RMA Identification Label and RMA Packing List must be issued.
9. Baytech Networks Customer Service will issue an RMA Identification Label and RMA Return Packing List with RMA Return Guidelines
for all acceptable Non-DOA returns within two (2) to three (3) business days after transmission of the Baytech Networks Returns Form.
10. Should the request for RMA not be granted by Baytech Networks, notification as to the reason for rejection will be e-mailed or faxed to the
customer.
11. The authorization is valid for 14 calendar days from the Returns Material Authorization (RMA) issuance to receipt the item
in the Baytech Networks logistics center.
12. All Non-DOA Return Authorizations must be shipped to Baytech Networks in a double shipping box.
13. If product is received without a Baytech Networks RMA Identification Label and Packing List, or the said return is received outside the
valid 14 calendar- day time limit, the item(s) will be returned to the customer and your refund will not be processed.
14. For customers with credit terms, credit will be applied to your Baytech Networks account, less the restocking fee, once the product is
accepted, verified and approved by Baytech Networks. Resellers with C.O.D. status can request a refund, less the restocking fee, from the
Baytech Networks credit department. For Credit Card customers, a credit, less the restocking fee, will be applied to the credit card account
charged for the initial invoice.
15. Customer is responsible for freight cost when returning all DOA and Non-DOA product.
16. Item(s) will be returned to customer, freight and insurance collect, should it be found that item(s) are not in resalable
condition.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Events Beyond Our Control

   1. We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lockouts, and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accidents.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

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TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THENETRACK.COM DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THENETRACK.COM DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR E-MAIL SENT FROM THENETRACK.COM ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THENETRACK.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By visiting thenetrack.com, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and THENETRACK.COM and BAYTECH NETWORKS, LLC



 

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